For International Orders, you may contact us via the following:
Email: love2ask@allaycalifornia.com
Phone: (714) 401-1121
Fax: (800) 933-0975
Write to us at:
Allay California
14252 Culver Drive #A-331
Irvine, CA 92604
Returns & Exchanges
Unwashed, unworn, or defective merchandise may be returned with original packaging and receipt within 14 days from the date of shipment. Valid identification is also required to receive a mail check or to receive or redeem a non-transferable merchandise certificate or mail check.
If we shipped you the wrong item or the item was damaged in shipment, we will gladly refund all shipping charges. Remember to save your packing slip as your receipt.
To return merchandise please follow these easy steps:
- Contact us by email to receive a return/exchange confirmation.
- List the item(s) you are returning & write the reason for the return on the back of the packing slip enclosed with your order.
- Send the item(s) back to us via U.S. Mail to the address listed below.
- Exchanges: If you'd like to exchange an item(s), please email us at love2ask@allaycalifornia.com and we'll send the in-stock item(s) out right away & waive the shipping fee.
- If you prefer a refund, we will credit the credit card originally used. We will issue a check only for mail orders paid by check or money orders.
- Credits or refunds will take 7-10 business days. If you ordered by credit card, you'll see the credit on your following statement. If you paid by check, we will mail your refund.
The return address is:
Allay California
Attn: Return/Exchanges
14252 Culver Drive #A-331
Irvine, CA 92604
Privacy and Security Policy
Our relationship with our customers is very important. Allay California is committed to providing our customers with a secure web site to shop and will only collect the personal information that is necessary to process your order. Our customers should feel assured that access to this information will be limited to the appropriate employees and will never be sold or given to any other company.
Our customers should feel confident that the above personal information is transmitted over secure servers. This information is necessary to properly process your order. Our systems limit access to this information only to employees who may need it to process your order. To complete a credit card transaction, the pertinent credit card information is securely forwarded to our credit card processor for authorization. Allay California guarantees that our customers will only pay for those items, which they have actually authorized.
If you have any questions concerning our privacy or security policy, please e-mail us at love2ask@allaycalifornia.com.
Bank or credit card company liability
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. If your bank does hold you liable for any amount up to $50, Allay California will cover the liability imposed on you, up to $50. We will cover this amount only if the unauthorized use of your credit card occurred at www.allaycalifornia.com and through no fault of your own.
In Summary
To protect our customers and our reputation, Allay California is committed to providing a safe and comfortable online shopping environment. Our servers are secured and access to personal information is limited. Allay California guarantees the safety of your information and will only charge you for purchases that are properly authorized. If you have any comments or concerns, you may e-mail us at love2ask@allaycalifornia.com . |
